FAQ
About your order
Can I order over the phone?
We also accept orders over the phone.
Navi Dial (0570-200-545) Weekdays 9:30-17:00
Please be aware of the following points before placing your order.
*If you call, you will not receive points and will not be able to view your purchase history.
*Payment can only be made by cash on delivery.
*A handling fee of 550 yen will be charged.
Can I purchase without becoming a member?
To use this service, you will need to register as a member.
We apologize for the inconvenience, but please register as a new member (free of charge) before placing your order.
Can I specify multiple shipping addresses for the same order?
Due to system restrictions, you can only select one shipping address per order.
Can I have the item gift wrapped or gift bagged?
Please write your requests regarding gift wrapping (simple packaging only) and gift tags in the comments section.
*Please note that gift wrapping may delay shipping. Please place your order well in advance.
Please contact us for details.
I want to cancel my order.
If you wish to cancel, please contact us by email with your registered phone number, name, and the order number you wish to cancel.
After checking, a representative will contact you.
If you are in a hurry, please contact us via our toll-free number (0570-200-545).
Please note that orders that have already been shipped cannot be cancelled.
Can I change or add items after I place my order?
Due to system limitations, once an order has been completed, it will not be possible to make any changes or additions.
Your order will be cancelled and you will be asked to place a new order with the details you wish to receive.
To cancel your reservation, please contact us using the inquiry form ( here ) or call our Navi Dial (0570-200-545).
Can I combine separate orders and ship the items together and combine shipping and handling fees?
Due to system limitations, we are unable to combine separate orders or combine shipping and handling fees.
I'm sorry.
Can I change the delivery date after placing an order?
Same-day shipping is not possible, and we cannot accept negotiations over the phone, etc. Thank you for your understanding.
If you would like to change the delivery date after your order has been shipped, please contact our mail order department with your name and order number.
The product has not arrived.
If you have received the shipping email, please contact the shipping company using the shipping number provided in the email.
If you have not received a shipping notification, please contact us.
The product I received was incorrect, missing, or defective.
Please contact us so we can process the return/exchange and send you the missing items.
*Please prepare the actual product and a photo of the product and contact us within 48 hours of receiving the product.
*We cannot respond to inquiries after the expiration date has passed.
I ordered the wrong product, can I return it?
We cannot accept returns due to customer's convenience. Thank you for your understanding.
Can I ship overseas?
For overseas shipping, please order from this site (English version) .
About delivery of products
How long will it take for the product to arrive after I order?
Orders placed by 3:00 p.m. will be shipped on the next business day at the earliest (excluding certain periods).
Please contact Japan Post after shipping to confirm the arrival date.
★For details on ordering deadlines during the New Year holidays, click here
Can I specify the delivery date?
You can specify the date and time of receipt within two weeks from 5 business days after placing your order.
Please specify a delivery date at least 5 business days after the order date.
*If you are in a hurry, please fill in the "Other inquiries" field on the order confirmation screen.
Which delivery company will I use?
It will be Japan Post Yu-Pack.
You cannot specify this.
Is there a shipping charge?
Shipping costs vary depending on the order amount and delivery destination.
Payment
Are there any fees?
Depending on the payment method, you may be charged a fee.
I selected "Convenience store/post office/deferred payment (NP deferred payment)", but the transfer slip was not included with the product. How can I make the payment?
Since we use Net Protection, a transfer slip will be sent to the sender's address by mail separately from the product.
Please contact us if you have not received your item within one week of delivery.
For more details click here>>
I would like to know the status of my payment for "Convenience store/post office/deferred payment (NP deferred payment)."
This is personal information, so please check it yourself on the NP Postpaid Service website.
>> [NP Deferred Payment Service Frequently Asked Questions]
I can't use my credit card.
We have implemented the latest security system, "3D Secure 2.0," to prevent fraudulent use of cards.
Depending on the card company's judgment, you may be asked to prove your identity. The procedure varies depending on the card company. Please contact your card company.
If you are in a hurry, please consider using a card from another company.
I want to check the information of the credit card I am using.
If you save your address and credit card information with Shop Pay, you can easily use the saved information the next time you make a purchase.
To check your credit card information, log in to Shop Pay and check under "Cards."
Can I get a receipt?
You can issue a receipt by clicking the "Receipt" button for the relevant order in the order history on your My Page.
[Invoice System] Does it support the Qualified Invoice Issuer Registration Number?
Starting October 1, 2023, the "Qualified Invoice Storage Method" (invoice system) will be introduced as a method of input tax deduction for consumption tax that corresponds to multiple tax rates.
One of the requirements for input tax deduction is to keep "qualified invoices" issued by a "qualified invoice issuer" who is a taxable business that has applied for and been registered with the director of the tax office in your jurisdiction.
Our company is a taxable business and has applied for and obtained a qualified invoice issuing business registration number as follows.
Registration number: T3290001061274
(Business Information)
Company name: Fundodai Co., Ltd. Address: 972 Kunono-cho, Kita-ku, Kumamoto City, Kumamoto Prefecture, 861-5511
In addition, from October 1st (Sunday), some documents will include the qualified invoice issuer registration number.
The format has been changed to accommodate invoices.
About the product
I would like to know the temperature range of the product.
We mainly handle room temperature products, but we also have some "frozen and refrigerated (chilled)" products.
Please check the detailed information on the product page.
I want to know the expiration date of the product.
The expiration date (period) is stated on each product page.
Regarding the products we ship, we do not ship products with expiration dates that are less than half the remaining days of the period.
If you have any questions regarding the expiration date of the product you purchased, please contact us using the inquiry form.
About points
How do I earn and use points?
Points are accumulated according to the amount of the products you purchase.
Points are stated on each product page. Points are worth 1 yen per point, and can be used from 1 point.
*Some products are not eligible for point rewards, so please check each product page.
* Up to 500 points can be used per purchase. Points can only be applied to products.
Do points have an expiration date?
Points will expire one year from the last day you use them.
If I sign up for a new membership, can I carry over my existing points?
We are sorry, but since you will be treated as a new member, the system will not be able to transfer your membership.
About member services
I want to change my registered membership information.
After logging in, you can change it from My Page.
I forgot my registered email address and password.
Please contact us via the inquiry form or by phone. We will contact you with your email address after verifying your identity.
To check your password, click "Forgot your password?" on the login screen.
I want to cancel my membership.
Please contact us via the inquiry form or by phone. We will process your request after verifying your identity.
I want to subscribe or unsubscribe from email newsletters.
You can subscribe by clicking on "Subscribe to our email newsletter" at the bottom of the page.
To cancel your subscription, please contact us via the inquiry form or by phone. We will process your request after verifying your identity.
others
Can I request a product catalogue?
We are not currently issuing a catalogue. Please view our products on this website.
Do you have a physical store?
We have an antenna shop called Demachi Hisaya in Asakusa, Tokyo.
〒111-0035
2-25-9 Nishiasakusa, Taito-ku, Tokyo
TEL.03-6826-9280
Only a portion of the products are available.